Refund & Cancellation

This policy explains when subscription payments to AppFocus can and cannot be refunded, and how to cancel. App Focus is styled AppFocus on this website and in our products.

1. Cancelling a subscription

You may cancel any subscription at any time, with no cancellation fee and no minimum lock-in period. Tell us by email or phone using the details below.

On cancellation, no further monthly dues are raised for that application. Your access continues until the end of the month you have already paid for.

2. Refunds on monthly subscriptions

Subscriptions are billed monthly in advance for a service made available to you for that whole month. Accordingly:

• Once a billing month has started, that month’s payment is not refundable, including where you stop using the software partway through the month.
• Cancelling stops all future months. You are never charged for a month you have cancelled before it begins.
• We do not charge a penalty for cancelling.

3. When we do refund

We will refund you in full, without argument, in these cases:

• Duplicate payment — you were charged twice for the same due.
• Payment taken in error — you were charged for a subscription that was already cancelled, or an amount higher than the due.
• Failed activation — you paid but we were unable to provide the service at all.

If you believe any of these applies, contact us with the payment reference from your receipt.

4. Failed and blocked payments

If a payment fails at the gateway, no amount is due from you. Where a bank has debited an amount against a failed payment, it is reversed automatically by the payment gateway, normally within 5–7 working days. No action is needed from you.

5. How refunds are made

Approved refunds are returned to the original payment method — the same card, UPI ID or bank account used to pay. We cannot redirect a refund to a different account.

We process approved refunds within 3 working days of agreeing them, and the amount normally reaches you within 5–7 working days after that, depending on your bank.

6. Custom development work

Payments for custom software projects are governed by the written agreement or quotation for that project, not by this page. Milestone payments for work already delivered are not refundable.

7. Raising a refund request

Email or call us with your partner code, the payment reference, and what went wrong. We will reply within 2 working days and tell you plainly whether the refund is approved and when to expect it.

App Focus
No. T-121, Avvai Street, Thirunagar, Jafferkhanpet, Chennai — 600083, Tamil Nadu, India
Email: admin@appfocus.in
Phone: +91 98403 95020