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Status stages per job
Every unit that comes in for repair gets a job card, a status, an estimate and an invoice — and you always know which technician has it and what it's waiting on.
A service center takes in dozens of units a week — each with different parts, different faults, and a customer waiting for a call. Without a system, status lives in a technician's head, estimates get forgotten, and parts walk out of stores untracked. ServiceHub gives every job a number, a state and an audit trail.
Log what actually came in: product type, brand, inverter or not, top or front load — then the individual parts collected under that job, each with its own fault note. Motors record AC or DC. Because intake is structured, so is every report you'll ever want from it.
Received, diagnosing, estimated, awaiting approval, approved, in repair, testing, ready, delivered, closed — with branches for rejected, unrepairable and cancelled. Every change is logged with who made it and when, so "who marked this ready?" has an answer.
Build a line-item estimate on the job, send it, and hold the job at "awaiting approval" until you hear back. Nothing gets repaired — and no parts get consumed — on a job the customer hasn't agreed to pay for.
Parts collected in for repair and spares consumed out of your inventory are tracked separately — because they're different things. Every spare used on a job writes a stock movement and decrements what's on hand, so the shelf and the system agree.
The intake taxonomy is a set of editable masters — change what you service, not the software.
ACs, washing machines, refrigerators — PCB boards, compressors, motors and coils tracked per unit.
Device, brand, model and IMEI at intake; screens and batteries consumed from spares stock.
Vehicle intake, job cards per bike, parts issued and labour billed on one invoice.
Contract customers with recurring service visits and a full history per installed machine.
Web today, with branded mobile builds on request.
We'll set up your product types, parts and technicians, then hand you a branded system your counter can use the same day.